Email Communication

Session’s automation features help you streamline your booking workflow by handling all client communications, session reminders, and invoices.

In this article, you’ll learn how and when session sends emails and what those emails look like.

Before You Start

Here are some things to know before you begin.

Session will ONLY send the following emails to your clients.

  • Booking Confirmation
  • Payment Reminder
  • Upcoming Session Reminder
  • Inquiry Confirmation (When using your inquiry form)
  • Your Session is Ready to Book (When using your inquiry form)
  • Booking Changed (If you change the date or time of your client’s session)
  • Booking Canceled (If you cancel your client’s session)

Session does not communicate with your clients directly outside of the booking flow. Session will never use your client’s information to market to them.

Your Client Emails

In this section, you’ll learn about the emails Session sends to your clients during and after their booking.

Booking Confirmation

Session will send out a booking confirmation email to your clients right after they finish booking. This email includes the session date and time, any available balance and link to view their booking details, contract, questionnaire, and invoice online.

Payment Reminder

Session will send a friendly email to your clients reminding them of any outstanding balance, 7 days before the session date. Learn more about the automation flow.

Upcoming Session Reminder

Your clients will receive a reminder email 1 day before their session date.

Inquiry Confirmation

Once your client submits a request for a photography session using your inquiry form, they will receive a confirmation email.

Session Ready to Book

If your client filled out your inquiry form, once you turn their inquiry into a session and share it with them, they will receive an email that their session is ready to book.

Booking Changed

If you move a client to a different day or time, they will be notified of this change.

Booking Canceled

If for some reason you decide to cancel a booking, your client will receive a cancelation email.

Your Emails

In this section, you’ll learn about the emails Session sends to you during a client’s inquiry and booking process.

New Inquiry

When a client submits a new inquiry, Session sends out an email to you with the client’s information, session type, and message.

Booked a Spot

Session will send out an email every time you book a spot on one of your session. The email will include the client’s information, which spot they booked, and a link to view the booking.

Remaining Balance Payment

When a client makes their final payment, Session will let you know – because ya know… Money!!